Delivery & FAQ

Answering all of your Emma Morris Art questions.

Shipping & Delivery

Australia: Free shipping Australia-wide with tracking on orders over $10.

United States: Tracked shipping. Any applicable import duties, taxes and customs fees are paid by me before your order reaches you, so you should not receive an additional customs bill on delivery.

European Union: Currently not shipping to the EU. Please get in touch if you have any enquiries.

United Kingdom: Tracked shipping. Customers are responsible for any applicable UK import VAT, customs duties, taxes or customs/handling fees. Please check the UK government's official customs and tax guidance before ordering.

Canada: Tracked shipping. Customers are responsible for any applicable GST/HST/PST, customs duties, taxes or customs/handling fees. Please check the Canadian government's official customs and tax guidance before ordering.

New Zealand: Tracked shipping. Customers are responsible for any applicable GST, customs duties, taxes or customs/handling fees. Please check New Zealand Customs' official guidance before ordering.

International delivery times are estimates and may vary depending on customs processing. All international customers are responsible for checking their country's import requirements and any potential additional costs before placing an order.

Change of mind: As my artworks and prints are made in limited quantities or to order, I do not accept returns or exchanges for change of mind, incorrect choice, or change of circumstances.

Damaged or incorrect orders: If your order arrives damaged, faulty, or you receive an incorrect item, please contact me within 48 hours of delivery with photos of the artwork, packaging and shipping label. Please keep the original packaging and artwork until the issue has been resolved. I will work with you to organise an appropriate solution, which may include a replacement or refund where appropriate.

Please contact me before returning any item. Unauthorised returns may not be accepted.

Special requests/commission: Do you have an idea that you would like me to bring to life? Contact me to discuss a commission. Commission rates vary from ready to order artworks.